Plenty of iPhone XS and iPhone XS Max house owners within the Apple Support Communities and MacRumors Forums report that the gadgets fail to begin charging when a Lightning cable is plugged in whereas the display screen is turned off.
As with many crowdsourced points, experiences range. Generally, the iPhone XS or iPhone XS Max begins charging as soon as the person wakes the gadget by tapping or elevating the display screen. Nonetheless, some customers report having to each wake the iPhone and disconnect and reconnect the Lightning cable to get a cost.
In rarer circumstances, the iPhone stops responding solely sooner or later after a Lightning cable is plugged in whereas the display screen is turned off.
Lewis Hilsenteger demonstrated the problem on his well-liked YouTube channel Unbox Remedy in the present day by plugging a Lightning cable into one iPhone X, 4 iPhone XS, and 4 iPhone XS Max items. Whereas the iPhone X started to cost, it seems two of the iPhone XS items and three of the iPhone XS Max items didn’t.
Unbox Remedy’s video makes use of the hashtag #ChargeGate
Affected clients have documented the problem in not less than a dozen dialogue threads throughout the online, together with the Apple Assist Communities, MacRumors Boards, Reddit, Twitter, YouTube, and different boards and platforms. It is unclear how widespread the problem is presently, however not everyone seems to be affected.
Some customers have speculated the problem may very well be associated to USB Restricted Mode, launched in iOS 11.4.1, which prevents an iPhone, iPad, or iPod touch from speaking with USB equipment through the Lightning connector if one hour or longer has handed for the reason that gadget was final unlocked.
Nonetheless, whereas USB Restricted Mode is enabled by default in iOS 12, Hilsenteger and others say disabling the characteristic doesn’t assist. Apple additionally has a support document that ensures “your iPhone, iPad, or iPod contact costs as typical when it is related to a USB energy adapter” with the characteristic toggled on.
Within the YouTube feedback on the Unbox Remedy video, some customers declare to be experiencing the identical problem on older iPhones and iPads, so there’s a first rate probability this can be a software program problem that may very well be addressed in a future iOS 12 replace. Within the meantime, there doesn’t seem like a workaround.
In case you are affected by this problem, we suggest contacting Apple Support. Apple ceaselessly passes on gadget info and diagnostics to its engineering groups to handle potential bugs like these, so all suggestions helps.
Apple didn’t reply to a number of requests for remark, however we’ll replace this text if we obtain any info.
Discuss this article in our boards